Aurora Diamond Return Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

Eligibility

- Return within 30 days of delivery.

- Items must be unworn, in original condition, with tags and packaging.

- Custom or personalized items cannot be returned unless defective.

Return Process

1. **Contact Us: Email (auroradiamond@auroradiamondco.com) within 30 days to initiate a return. Include your order number and reason for return.

2. **Receive Authorization:** We’ll send a Return Authorization (RA) number and instructions.

3. **Ship Item:** Pack the item securely with all original materials. Mark the RA number on the package. Use a trackable shipping method.

4. **Inspection and Refund:** Once received and inspected, refunds are processed within 7-10 business days to the original payment method.

Exchanges

Follow the return process and place a new order for the desired item.

**Non-Returnable Items:**

- Custom or personalized jewelry

- Final sale items

- Items without a Return Authorization number

Damaged/Defective Items

Contact us within 7 days of delivery for a replacement or refund.

Thank you for shopping with Aurora Diamond!